User Guides 7.1.0 Onwards
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      2. Identity Cloak Milestone - Playback Plugin
      3. User Guides 7.1.0 Onwards

      How to Transfer Your Identity Cloak Playback Plugin License to a New Machine

      Follow these instructions to Transfer Your Identity Cloak Playback Plugin License to a New Machine

      Who should read this guide

      This guide applies if you have the following

      • You have an active, paid contract with Facit.
      • You were previously issued a license key for the Identity Cloak plugin.
      • The plugin is currently installed on an old machine and needs to be moved to a new machine.

      A. Transferring your Online licence to a new machine

      Step 1: Retrieve Your Existing License Key (On the Old Machine)

      1. Open the Milestone XProtect Smart Client application.

      2. Go to Configuration and open the About tab.

      3. Locate and copy your existing license key.

      4. Save the key in your records (e.g., a text file) before proceeding.

         

      Step 2: Install and Activate the Plugin (On the New Machine)

      1. Run the Identity Cloak plugin setup file on the new machine. See our guide on How to Install the plugin

      2. Open the Milestone XProtect Smart Client application and open Facit Video Redaction tab.

      3. Select the option Already have a licence.

      4. Paste your existing key into the Licence key box and click Save.

      Step 3: Contact Facit Sales

      1. Once you have saved the licence key, please inform the Facit Sales team.

      2. The Sales team will then inform you when they have activated your licence on the new machine.

      B. Transferring your Offline licence to a new machine

      If you have an Offline licence contract with Facit follow these steps: 

      Step 1: Retrieve Your Existing License Key (On the Old Machine)

      1. Click Configuration and open Licence tab. 
      2. Download Product key. This will be a file with an extension ".fa"
      3. Save the file and send it over to Facit team. 
      4. The Facit team will provide you with the licence key. Save that licence key in your records. 

      Step 2: Uninstall existing plugin from your old machine.

      1. Access Settings/Apps/Installed Apps on your old machine. 

      2. Search for Facit's Identity Cloak Milestone Plugin and click Uninstall. 

      Step 3: Activate the Plugin (On the New Machine)

      1. Click Configuration and open Licence tab. 
      2. Paste your licence in the Licence key box and hit Save