--- title: How to activate your licence key? description: You've signed up to Identity Cloak but have had an issue with where to insert your licence key. --- [Skip to content](https://knowledgebase.facit.ai/migration/knowledge/6.0.0/how-to-insert-a-licence-key#main-content) English Show submenu for translations ![Facit logo 2023 no space.png\]](https://knowledgebase.facit.ai/hs-fs/hubfs/Facit%20logo%202023%20no%20space.png?height=40&name=Facit%20logo%202023%20no%20space.png) - [About Facit](https://facitdatasystems.com/about-facit-data-systems/) Open main navigation Close main navigation - [About Facit](https://facitdatasystems.com/about-facit-data-systems/) - English Show submenu for translations - Go to facit.ai Go to facit.ai Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://knowledgebase.facit.ai/migration/knowledge?hsLang=en) 2. 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When you install Identity Cloak, the first screen you will see is: ![MicrosoftTeams-image (3)](https://knowledgebase.facit.ai/hs-fs/hubfs/Knowledge%20Base/MicrosoftTeams-image%20(3).jpeg?width=688&height=367&name=MicrosoftTeams-image%20(3).jpeg) ### **Trial Licence** If you have signed up for a free trial you'll automatically be assigned a licence key when you click "Activate Trial".![MicrosoftTeams-image (3)-1](https://knowledgebase.facit.ai/hs-fs/hubfs/Knowledge%20Base/MicrosoftTeams-image%20(3)-1.jpeg?width=688&height=367&name=MicrosoftTeams-image%20(3)-1.jpeg) ### **Existing Customers** **If you have been provided with a Licence Key via email:** 1. Select "Already have a License". **If you have signed a contract with us and did not have a free trial, then you will need to insert your licence key in the top option. ** 2. When you select the option "Licence Key" the system will ask you to insert the licence key that your Customer Success Manager will have emailed to you.![MicrosoftTeams-image (5)-1](https://knowledgebase.facit.ai/hs-fs/hubfs/Knowledge%20Base/MicrosoftTeams-image%20(5)-1.jpeg?width=688&height=368&name=MicrosoftTeams-image%20(5)-1.jpeg)  3. Simply copy and paste this licence key into this box. The licence key will allow your device to make a handshake with our server (to see what data is collected please [click here](https://knowledgebase.facitdatasystems.com/knowledge/what-data-is-transferred?hsLang=en)). ![MicrosoftTeams-image (4)](https://knowledgebase.facit.ai/hs-fs/hubfs/Knowledge%20Base/MicrosoftTeams-image%20(4).jpeg?width=688&height=368&name=MicrosoftTeams-image%20(4).jpeg) 4. **Offline Licence Key** 5. **And, finally, if we have provided you with an offline contract you will need to select the final option. ** 6. If we have provided you with an offline licence key, your Customer Success Manager will email you regarding the steps we need you to carry out, for us to provide you with a license key. Once, we have this information your Customer Success Manager will be able to provide you with the offline licence key (via email) for you to copy and paste into the Offline Licence Key box. - [About Facit](https://facitdatasystems.com/about-facit-data-systems/) [![Chill listening crop-3](https://knowledgebase.facit.ai/hs-fs/hubfs/facit-logo.png?width=95&height=24&name=facit-logo.png "Chill listening crop-3")](https://facit.ai) Copyright © 2026, Facit Data Systems Ltd